Exepno Infrastructure Support

Guides and deployment resources

Documentation

Use documentation for the exact release you installed. If the guide and deployment form disagree, contact support before changing credentials, storage or existing workloads.

• Deployment & Support Handbook — PDF (opens in a new tab) Read or download the printable handbook covering installation, account setup, integrations and operating guidance. Check its edition against your installed release.
• Installation and activation guide Project preparation, deployment, access and administrator activation. Check the document's release status before use.
• Configuration reference Identity, model connections, deployment inputs and customer-owned credentials.
• Data retention and removal Understand what is retained, what is removed and which recovery credentials must be preserved.
• Troubleshooting guide Identify the failed stage and gather useful diagnostics without exposing private information.

The printable handbook is linked above. For release-specific assistance or the separate GitHub/Jira integration guides, contact us using the email address above.

Help us reproduce the problem

What to include in your request

1. Your organization and a contact person.
2. The Exepno release and deployment method.
3. The affected feature and business impact.
4. What you expected and what actually happened.
5. The time of the problem, including timezone.
6. Reproduction steps and relevant sanitized errors.
7. Any recent configuration or release changes.

Copy this email template

Subject: Exepno support — [brief issue]

Organization:
Contact:
Exepno release:
Deployment method: Marketplace / supported CLI
Affected feature:
Business impact:
Time and timezone:

Expected result:
Actual result:
Steps to reproduce:
Sanitized error code/message:
Recent changes:
Actions already attempted:

No passwords, API keys, tokens, reporting credentials,
private keys or confidential documents are included.

Support responsibilities